Research Report

Annual Aftermarket Benchmark Study 2023

The 5th edition of Vendavo and Copperberg’s Aftermarket Benchmark Study is packed with insights on servitization, digital transformation, pricing models, and strategies for approaching common Aftermarket Challenges. Get your copy today to start mapping your path forward. 

Manufacturers have dealt with relentless market volatility, soaring operational costs, a global pandemic, geopolitical turmoil, and economic uncertainty – each of which has fundamentally shifted the Aftermarket industry. In the wake of these changes, are manufacturers now fully equipped to increase revenue and profitability through services?

Access the study to explore:

  • The state of the service businesses 
  • What you need to know about the benefits of rebates
  • Pricing strategies and models for lasting profitability
  • The impacts of skilled labor shortages
  • Common challenges in the Aftermarket
  • The need for organizational alignment

The findings in this report provide a roadmap for industrial manufacturers to thrive in an age defined by both disruption and innovation.

Get Your Report

Mitch Lee Testimonial

“Let the Pricing Excellence Report and Outlook 2024 be your roadmap to pricing success. This year’s report will help you unearth pricing ownership, recruit top talent, optimize pricing techniques, and enhance agility. It’s a must-read.”

-Mitch Lee, Profit Evangelist at Vendavo

Unlock Key Insights from Industry Leaders

  • Who owns pricing in your organization?
  • What skills are you looking for when recruiting pricing professional?
  • What primary pricing technique are you currently using?
  • How would you rank your organization’s agility in pricing?
  • How would you rate the relationship between pricing and other departments in your organization?
  • What are your main pricing challenges in the next 12 months?
  • How are you leveraging AI or planning to leverage AI for pricing within your organization?

100+

pricing professionals surveyed

updates

updates Product Release Videos

See the latest enhancements to the Vendavo product suite.

Watch On-Demand

eBook

Cut Complexity for Effective Pricing​

Best practices for navigating organizational complexity to establish and deliver effective price guidance

Strategic pricing puts you on the path to improved profitability, but the process can be complex – especially in B2B. Pricing and sales leaders are most successful when they work with internal teams to effectively develop, maintain, manage, and optimize pricing across the complex structures found in every organization.  

Learn about the multiple structures within an organization and across sales cycles and how to navigate them. 

Download the eBook to learn how to: 

  • Navigate complex B2B structures 
  • Set prices using product structure 
  • Position price using market and price structure 
  • Use analytics to make fact-based price changes 
  • Augment price management with customer price guidance 

Get Your eBook

Aftermarket Benchmark Survey Asset II

Vendavo Pricepoint

Execute straightforward, scalable price management and optimization across your organization

VENDAVO INC. AND VENDAVO PRICEPOINT ARE NOT AFFILIATED WITH XSB, INC. OR XSB’S PRICEPOINT

Vendavo Pricepoint

Execute straightforward, scalable price management and optimization across your organization

VENDAVO INC. AND VENDAVO PRICEPOINT ARE NOT AFFILIATED WITH XSB, INC. OR XSB’S PRICEPOINT

HAPPY BIRTHDAY VENDAVO

Celebrating 25 Years of Profitable Innovation

From our humble beginnings to the forefront of pricing and commercial excellence, join us as we celebrate 25 years of groundbreaking innocation, profitability, and excellence.

Vendavo Price Chat

Where some of the best minds in pricing meet to discuss current pricing trends, their takes on relevant news, tips and tricks for maximizing your pricing efforts, and so much more

Comparison

Vendavo vs. Pricefx

Which Solution is Right for You?

APRIL 23RD – 26TH

Professional Pricing Society Spring 2024 Conference

Loews O’Hare Hotel

Pricing and Selling Solutions for

Consumer Products

Strong competition, supply issues, consumer changes, bargaining power, ecommerce, and channel disruptions require business agility for manufacturing and distribution companies selling their products to consumers – even if they are selling indirectly. Advance and improve your pricing, selling, and rebate processes with Vendavo.

We’ll help you grow profits, margin, and revenue so you can keep providing the products and services your brokers, distributors, and consumers expect and desire.

Connect with an Expert
Consumer Products Industry Graphic on Vendavo

Comparison

Comparing Vendavo
vs. Zilliant

Which Solution is Right for Your B2B Business?

May 2nd – 5th

Professional Pricing Society Spring 2023

Renaissance Dallas Addison Hotel

November 8 – 10

EPP Global Pricing Forum 2023

Brussels, Belgium

COMPARISON: VENDAVO VS. VISTEX

The Vistex alternative for teams that can’t wait for IT to manage their incentives and rebates

Increase revenue and reduce risks while providing an automated, end-to-end support for all your incentive, rebate, and channel programs. Own your entire process – from deal creation to payment and reporting. Whether it’s deductions or claim support, we’ve got your back, wherever you need it.  Calculate rebates, identify scenarios, review accruals, and fine-tune your programs – all in one self-serve place.  

STOCKHOLM | SEPTEMBER 9TH -11TH

Growth + Profitability Summit Stockholm 2024

Ready to elevate your revenue, growth, and profitability to new heights? Discover how to Ascend to Prosperity amid today’s economic challenges.

SOLUTION

Guided Selling

Your bottom line depends on smart, data-driven
business decisions. Vendavo’s Guided Selling
solutions are the helping hand you need. 

Guided Selling Header

About Molson Coors

Overview

For more than 200 years, Molson Coors has been brewing, marketing, and selling the world’s most iconic and beloved beer brands like Coors Light, Miller Lite, Molson Canadian, Blue Moon Belgian White, Leinenkugal’s Summer Shandy, and many more. While the company’s history is rooted in beer, today Molson Coors offers a modern beverage portfolio beyond beer including seltzers, wine coolers, energy drinks, and more. Molson Coors operates eight major breweries in the U.S., as well as the Leinenkugel’s craft brewery in Chippewa Falls, Wisconsin, and two microbreweries, the 10th Street Brewery in Milwaukee and the Blue Moon Brewing Company at Coors Field in Denver.

Fast Facts

Website: www.molsoncoors.com

Industry: Beverages – Breweries

Headquarters: Chicago, IL

Employees: 17,700

An investment in rebate management delivers

8-12%

increased revenue

75%

Reduction in administrative costs

1M

Transactions processed

We need to make sure that we have the right people, processes, and technology to price timely and accurately. Vendavo provides a great foundation to help us serve our customers.

Beth Weinrich
Sr. Manager of Pricing Execut

Related Articles

Related test

Ship and Debit Best Practices

The Ship and Debit Process Made Simple: Best Practices for Success 

Ship and Debit rebate programs help companies increase revenue, reduce standing inventory, and create long-lasting partnerships between Original Equipment Manufacturers (OEMs) and Distributors. In this article, Saravanan Krishnakumar, VP Rebate and Channel Management at Vendavo, discusses the Ship and Debit process, the benefits it offers when done correctly, challenges to watch out for, and top tips to make sure your team gets it right.
Read More > The Ship and Debit Process Made Simple: Best Practices for Success 

Leading Solutions for Common Industry Challenges

Challenges

  • Equipment ownership duration is extending, decreasing new equipment sales
  • Changing and increasing customer requirements
  • Increasing competitive price pressure
  • Limited capabilities for digital commerce and sales
  • Parts and services are increasingly being sold online
  • Lack of relevant customer context for deal negotiation
  • Lack of single integrated view of the customer

Challenges

  • Equipment ownership duration is extending, decreasing new equipment sales
  • Changing and increasing customer requirements
  • Increasing competitive price pressure
  • Limited capabilities for digital commerce and sales
  • Parts and services are increasingly being sold online
  • Lack of relevant customer context for deal negotiation
  • Lack of single integrated view of the customer

Challenges

  • Growing trade and regulatory risk
  • Aftermarket spare parts business model evolution
  • Lack of commercial process automation
  • Limited use of data insights for business optimization
  • Sales teams are struggling with executing deals appropriately to acquire and retain customers
  • Lack of integrated Ecommerce and direct sales commercial processes
  • Ineffective use of artificial intelligence

$52M

Annual Avg Improvement

6 Hours

Reported Payback Period

2.7%

Avg Bottom Line Benefit

100+

Basis Points of Margin Improvement

1-3%

Avg Revenue Lift

10-30%

Avg Range of Margin Improvement

$10M

Positive Financial Impact

8%

Operating Profit Improvement

5x

Greater Revenue Growth with CPQ

90%

Decrease in One-Off Pricing Approvals

5 Minutes

to Quote, Instead of Days

4.9%

Top-Line Growth in 4 Months

10-25%

deal win rate improvement

50%

reduction in deal turnaround time

1.5%

deal margin improvement

2%

increase in margin by eliminating errors

€200 off with promo code “EARLYBIRD”

  

Our prices play a key role in demonstrating our value. Pricing is at the center of our business. That’s why it’s so critical to have strong leadership and powerful solutions for setting our prices.

A Strategic Shift from Finance to Sales


A Strategic Shift from Finance to Sales
Before partnering with Vendavo, Grundfos evaluated sales numbers and margins manually within their finance system. Today they have an automated system that provides transparency. They’ve moved the pricing conversation from the finance team to the sales team. They are able to drill up and down between multiple dimensions to see product, customer classification, customer levels, and customer hierarchies. They are now able to have conversations about margins and prices on specific products and customer types.

With Vendavo, the sales team is empowered to focus on value-add selling instead of resorting to selling by price. Vendavo offers Grundfos a solid foundation for insights on pricing, enabling the team to analyze and slice the data without effects on customer pricing. Additionally, Vendavo allows Grundfos’ divisions to determine pricing and commercial terms for customers.

Grundfos is committed to continuously improving the way they serve their customers. Vendavo is providing the infrastructure, transparency, and guidance Grundfos needs to foster agility and commercial excellence.

About Emerson

Overview

Founded in 1890, Emerson is a multinational technology and engineering powerhouse and Fortune 500 process industry automation provider for industrial, commercial, and consumer markets. Rooted in innovation, they are focused on making the world healthier, safer, smarter, and more sustainable.

Fast Facts

Website: www.emerson.com

Industry: Global Automation and Industrial Manufacturing

Headquarters: Ferguson, Missouri

Vendavo Product: Intelligent CPQ

Vendavo is not just software. We rely on Vendavo for consultation, technical implementation, and guidance.

Jesper Olesen
Vice President, Digital & Customer Excellence
Grundfos logo white

We were juggling spreadsheets, calling manufacturers, and doing everything manually, which meant it took us days to develop quotes and we had a lot of errors that cost us money and credibility with our customers

<amr

Vendavo has helped us achieve our mission statement and successfully serve our customers.

Ali Bren
Associate Director of Customer Service
Genpak Logo

Highlights from GPS Chicago 2023

Take a Bold Step Ahead – GPS 2023

Highlights from GPS Stockholm 2023

And the analysts show us love too.

G2 2023 Q2 Leader
G2 2023 Q2 High Performer
G2 2023 Q4 Best Support
G2 2023 Q4 Easiest To Do Business With Mid-Market
G2 2023 Q4 High Performer Small Business
G2 2023 Q4 Best Meets Requirements

25+ Years Powering Profit Transformation

The complete Growth and Profitability Suite combines pricing, CPQ, and rebate management solutions with AI-driven guidance so you can manage millions of prices without breaking a sweat.

See Transformation In Action

Manage and optimize prices

Scale your pricing strategies without relying on increasingly complicated spreadsheets. You’ll know that the right price is always being presented to your sellers and channels across the globe.

Vendavo Pricepoint

Deliver fast, accurate quotes

Intelligent CPQ provides faster, more accurate quotes so your customers buy more – and buy more profitably.

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Vendavo Pricepoint

Modernize rebate programs

Simplify and automate your rebates, incentives, payments, accruals, and deductions with our fully integrated, auditable Rebate & Channel Manager.

Vendavo Pricepoint

Manage complexity at scale

Simplify and automate your rebates, incentives, payments, accruals, and deductions with our fully integrated, auditable Rebate & Channel Manager.

Vendavo Pricepoint

Highlighted Business Outcomes

85% 

user adoption in the field

$3.7M

captured cross-sell revenue just 4 months after go-live

<4 

months before realizing full initial return on investment

$52M

Annual Avg Improvement

6 Hours

Reported Payback Period

2.7%

Avg Bottom Line Benefit

100+

Basic Points of Margin Improvement

Explore Our Other Resources for Finding the Right Sales Solution

eBooks

Agnostic CPQ and Touchless Buying

Learn the important differences between “truly agnostic” CPQ and pretenders, and how that impacts today’s evolving selling processes.

eBooks

Maximizing Your Sales Effectiveness in Volatile Markets

eBooks

Your Guide to Choosing the Right CPQ Software Solution for Your Operations

Learn the important differences between “truly agnostic” CPQ and pretenders, and how that impacts today’s evolving selling processes.

How Vendavo Customers Use CPQ

Modular Home Configure, Price, Quote to Build Faster, Easier, and More Profitably

Learn how Silverpoint Homes, one of the country’s largest modular home retailers, accomplished that with Vendavo.

Read More

Medical Device Maker’s Product and Pricing Innovations Achieve Greater Value for Healthcare – And Its Bottom Line

It would be hard to imagine a more difficult or complex pricing environment than medical device design and development. While…

Read More

How Global Pricing at an Energy Giant Was Transformed Into a Well-Oiled Machine

See how they achieved improved pricing models that illustrate customer and profitability impact of price changes, streamlined commercial workflows that…

Read More

Margin Bridge Analyzer

Complex Price/Volume/Mix Analysis Made Simple.

  • Measure the impact of your pricing strategy
  • Easily Build Custom Revenue and Margin Bridges
  • Analyze your Business Dimensions

Profit Analyzer

Identify margin, price and profit opportunities for any slice of business.

  • Analyze a range of business metrics
  • Visualize, collaborate, and iterate
  • Configurable dashboards

Deal Price Guidance

AI-enabled pricing for deal specific guidance directly into your quoting solution.

  • Optimized Pricing Targets
  • Intelligent Segmentation
  • Embedded Business Insights

Value Acceleration

Accelerate Profitability for Desired Outcomes

  • Drive adoptions across people, process and technology
  • Continuously realize profitable outcomes
  • Create a commercial transformation blueprint

The People

Vendavo experts are committed to helping you achieve your profitability goals by overcoming digital transformation challenges to ensure optimal value realization. Get expert guidance before, during, and after go-live to achieve your desired outcome.

The Process

Vendavo tailors your growth + profitability plan according to your desired outcomes. From rapid value assessments in the early stages of your decision process to continuous engagement for value optimization, we’re your proven resource for bottom-line results.

How Vendavo Customers Use CPQ

Xylem

Learn about how Xylem, the world’s leading water technology company, enables value-based pricing for over 1 million product configurations.

Read More

Leading Global Tire Manufacturer

It would be hard to imagine a more difficult or complex pricing environment than medical device design and development. While…

Read More

How Global Pricing at an Energy Giant Was Transformed Into a Well-Oiled Machine

See how they achieved improved pricing models that illustrate customer and profitability impact of price changes, streamlined commercial workflows that…

Read More

FAQ

The primary objectives of Business Process Improvement are to increase efficiency, reduce costs, and improve overall business performance. At Vendavo, we focus on optimizing processes that directly impact profitability, such as pricing, selling, and rebate management. For a detailed exploration of these objectives and a benchmark of where you stand, explore our Commercial Excellence Maturity Assessment

Start by identifying a champion and pinpointing the processes that are creating bottlenecks or inefficiencies. Then, assess where you can make the most impactful changes.  

Process improvement can actually be driven by almost anyone in a company. Often, it falls on roles like Operations Managers, Process Improvement Specialists, and C-suite executives. However, success requires collaboration across departments, including finance, IT, and sales.  

One impactful example is streamlining the pricing approval process, which can significantly reduce turnaround time and improve pricing accuracy. You can view our customer case studies for some inspiration. Take ABC Supply, for example, who worked with Vendavo to deliver their customers accurate pricing on a national scale. 

Common methodologies for business process improvement include Lean, Six Sigma, and Agile, each with its own approach to improving efficiency and effectiveness. Vendavo has our own methodologies that enhance pricing and selling processes, driving measurable results. 

Latest Insights from the Revenue & Profit Experts