Customer Support
Our customer relationships are built on trust, reliability, and genuine empathy. If you have a technical support request, change request, or feature request, you’re in the right place. We’re here to help.
Contact Customer Support
To contact Vendavo customer support please see details below:
- Open a case via support.vendavo.com
- Typical business hours: 8 am CET – 4 pm MST
- Emergency 24/7 outage hotline: +1.303.309.2320 (Option 2)
- Non-technical contact: vsupport@vendavo.com
*Please email vsupport@vendavo.com or reach out to your Customer Success Manager to arrange access to the Support Portal.
Support for Rebate & Channel Manager
Are you looking for help with Rebate & Channel Manager, formerly Market Medium? You’ve come to the right place. Here’s how to get in touch:
- Open a case via the MMS Portal
- Send an email to support_rcm@vendavo.com
Access Product Documentation
You can access manuals, guides and extensive documentation for all Vendavo product lines through the Vendavo Documentation Portal. We provide a unique account for every customer (one per customer). If you need to regain access, please contact Vendavo Global Support or connect with your Customer Success Manager.
Get On-Demand Video Training
As a Vendavo customer, you have access to Vendavo University, an on-demand video library of learning content and training materials. Contact Support or your Customer Success Manager for Vendavo University access. You can also arrange tailor-made, live training with our product professionals. Contact your Customer Success Manager or account executive for details.
Not Yet a Customer?
Please direct all commercial inquiries to our sales team. We are happy to assist you.