As businesses consider investment in software systems to automate front and back office business processes, many consider building a custom system with internal or third-party resources versus implementing off-the-shelf commercial software options.
Having spent a few years alongside businesses making these decisions (on both sides of the fence, as a customer and vendor), I wanted to share my perspective on how to think about these decisions and to highlight things that are often overlooked.
The first thing I notice in these situations is that everyone thinks they are special. Although it is often tempting to believe that your business is unique and requires a custom-tailored solution to address its uniqueness and complexity, you should fully understand the reality of the downsides of custom solutions and trade-offs associated with custom or in-house solutions versus software solutions that already exist.
As well, it is important to understand for any commercial software options, the practical extent to which commercial software may be set up and how it can be configured to the needs of unique customer needs. The “last mile” is important, and any worthwhile commercial software solution will have the ability to be set up using lightweight configuration to meet the needs of individual situations, so don’t automatically discount commercial solution vendors’ ability to do so.
Firstly, think about the basic dimensions on which you should base your project decision:
- Uniqueness – Exactly how unique is your business process?
- Funding & Resource Environment – What is the availability and timeline of funding & resources required for your project?
- Time Constraints – When do you need a solution in place?
- Culture – What is the political environment in IT for commercial vs in-house work?
I have a personal bias toward commercial software and find commercialized software typically have value over in-house custom-built solution for some of the following reasons:
Choosing the right option and its ability to address the uniqueness of your individual business, business unit, geography, and IT environment context is certainly important. In my personal opinion, the benefits of commercial software should mean that it is given your “first look.” If ready-made solutions are able to suit the nuances of your business, it is clearly a better choice than custom. If ready-made does not meet those needs and if there are downsides to changing your process to fit the standard, only then should you consider custom solutions. I hope that this has helped you think through that evaluation.
If you are considering commercial software to support a commercial excellence transformation in your business, reach out to us so that we can help you understand the facts and all that is possible with ready-made, quick-time-to-value solutions for commercial process and price management in your business.
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