It can be easy to abstract the human element when discussing an entire organization’s revenue goals or lengthy, aggressive commitments. Don’t lose sight of the people who will be using the technology – learning new software, changing their daily routines, and, ultimately, being held accountable for the purchasing decision. Time and again, what looks good on paper will fall flat on its face when confronted with the realities of that human element, especially in a complex enterprise organization.
Training, documentation, a software’s UI, its integration with your existing systems, and even the unavoidable hiccups that arise requiring support are all as critical to an initiative’s success as the initial solution architecting and the deal’s financials.
Vendavo’s commitment to its customers’ success begins before the first phone call and extends well beyond signing the contract – as evidenced by our 98% customer retention rate. The solutions feature a consistent, easy-to-understand user interface and a clicks-not-code philosophy towards integration and administration, with a dedicated team of service, support, and education experts ready to help.