To help organizations be more customer centric and ensure company and client business goals are well aligned, Mitch Lee, Profit Evangelist with Vendavo, a leading provider of intelligent pricing and margin optimization solutions, will join a panel discussion at the B2B Online digital marketing conference for manufacturers and distributors in Chicago on Tuesday, May 8 at 3:00 p.m. CT.
The CX Panel Discussion: Putting The CX In B2B will share with participants how to keep customer service interactions at the heart of all deals, even as ecommerce trends continue to flourish. Discussion will be held on the cornerstones for top customer experience across the entire business cycle, including at pre-sales engagement, through the sales process and in post-sales interaction.
During the 45-minutes session, participants will also hear ideas for:
- How to ensure RFPs are seamless, to support continuous sales
- How to drive customer loyalty
- Ways to support post-sales relationships with incentives for sales reps
Serving on the panel with Lee is: James Casper, Sr. Director, Global eSolutions, Thermo Fisher Scientific, Arti Lyde, Director, Global Product Management & Strategy, Elkay Manufacturing and Tom McGourty, EVP of Business Development, Bridgeline. The session is moderated by Monica Cravotta, Senior Director of Product Marketing, WP Engine.
B2B Online will be held at the Chicago Marriott Downtown May 7-9. Registration is required and available online.